gan88 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, debt, or harm. Our Responsible Gaming program gives every Member the tools, information, and support they need to stay in full control of their play at all times.
Our Commitment
Every feature we build, every policy we enforce, and every tool we offer is designed with one goal in mind: keeping gaming fun, fair, and sustainable for every player across Indonesia.
Take a break for as long as you need. Members can activate a voluntary self-exclusion — temporarily suspending their account for 24 hours, 7 days, 30 days, 90 days, or permanently. Contact our support team to activate at any time.
Set daily, weekly, or monthly deposit caps on your account to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be decreased at will — increases require a mandatory 24-hour cooling-off period.
Set a maximum session duration so the platform automatically logs you out after a defined period. A session timer reminder can also be enabled so you receive an on-screen alert as you approach your chosen limit.
Define the maximum amount you are willing to lose within a set period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets — protecting you from chasing losses in the heat of the moment.
Enable periodic reality-check notifications that display your session duration and net position at customisable intervals — every 15, 30, or 60 minutes. These prompts help you stay aware of how long you have been playing and how much you have wagered.
Our Indonesian-speaking support team is available around the clock — 24 hours a day, 7 days a week. If you feel that gambling is no longer fun or is causing distress, reach out via live chat or email and we will help you access the right tools immediately.
Responsible gaming is the practice of treating online betting as a form of entertainment — one with a defined budget, a time boundary, and clear personal rules. At gan88, we recognise that the vast majority of our Members across Indonesia enjoy betting recreationally and within their means. However, we also acknowledge that for a small number of individuals, gambling can develop into a behavioural problem that affects their finances, relationships, and mental health.
Our Responsible Gaming framework is built on three pillars: prevention (giving you tools to stay in control before problems arise), early intervention (helping you recognise warning signs and act on them), and support (ensuring you can access help quickly and without stigma whenever you need it).
Our Stance: Gambling at gan88 should never be used as a way to earn income, escape personal problems, or recover money that has already been lost. If you find yourself gambling for any of these reasons, please read the warning signs section below and contact our support team immediately.
gan88 enforces a strict minimum age of 21 years for all Members. This is non-negotiable. When you create an account, you confirm that you are 21 or older. We verify this through our KYC process, which requires you to submit a valid government-issued ID — such as a KTP (Indonesian national identity card) or passport — before your account is fully activated and withdrawals are permitted.
If at any point we have reasonable grounds to believe an account is being operated by a person under the age of 21, that account will be immediately suspended pending verification. Any funds held in such an account will be handled in accordance with applicable legal standards. We do not knowingly allow minors to access the platform under any circumstances.
Parents and Guardians: If you share a device with a minor, please ensure that you log out of your gan88 account after every session and consider using device-level parental controls to restrict access to online gambling platforms. If you believe a minor has accessed our platform, contact us immediately at [email protected].
All responsible gaming tools at gan88 are available through your account settings panel or by contacting our support team directly via live chat. Here is how each tool works in practice:
Log in to your account and navigate to the Account Settings section. Under the Responsible Gaming tab, select Deposit Limits. Choose your preferred period — daily, weekly, or monthly — and enter the maximum amount in Indonesian Rupiah (IDR) you wish to deposit within that period. The limit is applied instantly. If you wish to increase your limit, a mandatory 24-hour review period applies before the increase takes effect. Decreasing a limit is always immediate.
A time-out is a short-term break from the platform. You can activate a time-out for periods ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Existing pending withdrawals will still be processed. To activate a time-out, contact our support team via live chat or email and your request will be actioned within minutes.
Self-exclusion is a more serious, longer-term measure. Once activated, your account is closed for a minimum period of 6 months, up to a permanent exclusion. During the exclusion period, you will also be removed from all marketing communications. Self-exclusion requests must be made directly through our support team and cannot be reversed before the chosen period has expired. We take these requests seriously and process them without delay.
Important: If you request a self-exclusion, please also consider self-excluding from other gambling platforms you use. Self-exclusion at gan88 does not automatically extend to other operators. National helplines and third-party exclusion registries can assist with broader exclusion requests.
The most effective responsible gaming practice is playing only with money you can afford to lose — money that is genuinely surplus to your essential living expenses, savings, and financial obligations. Before you play, we recommend setting a personal entertainment budget for the week or month and treating your gambling stake in the same way you would any other leisure expense.
Never borrow money to gamble. Never use credit cards, personal loans, or funds meant for rent, food, or household bills to fund your betting activity. If you find yourself tempted to do so, this is a strong signal that it is time to take a break and seek support.
Gambling at gan88 — whether that is betting on BRI Liga 1, exploring slots from Pragmatic Play, playing crash games, or trying your hand at live casino tables — is at its best when approached as entertainment. Use this simple checklist to keep your experience positive:
If any of the above no longer feels true for you, please read the warning signs section below and do not hesitate to contact us.
Quick Access
Need Help Now?
If gambling is causing you distress, please reach out to our support team immediately. You can also contact international helplines such as the International Problem Gambling Helpline or Gamblers Anonymous for confidential, non-judgmental support.
Player Controls
Every responsible gaming tool at gan88 is available free of charge and can be activated at any time — no questions asked, no waiting period for restrictions.
Cap your daily, weekly, or monthly deposits in IDR. Effective immediately. Decreases apply at once; increases have a mandatory 24-hour delay to prevent impulsive decisions.
Automatically log out after a set number of minutes or hours. Combine with reality-check reminders every 15–60 minutes so you always know how long you have been playing.
Take a structured break of 24 hours up to 6 weeks. Your account is suspended during this period and no marketing communications will be sent to you while the time-out is active.
Close your account for a minimum of 6 months or permanently. This is our most serious player-protection measure and is processed without delay upon request via our support team.
Know the Signs
Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs below are recognised indicators used by international responsible gaming organisations. If several of these apply to you, we strongly encourage you to seek support.
Spending more than intended: You consistently exceed your gambling budget and find it difficult to stop once you have started a session.
Chasing losses: After a losing session, you feel a strong urge to keep betting in order to win back the money you have lost.
Gambling with money you cannot afford to lose: You are using funds set aside for rent, bills, food, or other essential expenses to fund your betting activity.
Neglecting responsibilities: Gambling is causing you to miss work, neglect family obligations, or withdraw from social activities you previously enjoyed.
Borrowing or lying about money: You have borrowed money to gamble, sold possessions to fund betting, or been dishonest with family members about your gambling activity.
Gambling as an emotional escape: You gamble to relieve stress, anxiety, depression, or boredom rather than for entertainment.
Inability to stop: You have tried to cut back or stop gambling and found that you cannot, even when you wanted to.
Preoccupation with gambling: You spend a significant portion of your day thinking about gambling — planning future sessions, reliving past bets, or calculating potential winnings.
Self-Assessment
This is not a diagnostic tool, but an honest reflection on the following questions can help you gauge whether your relationship with gambling remains healthy. If you answer "yes" to three or more, we recommend speaking with our support team.
Have you ever gambled with money that was originally set aside for essential living expenses such as rent, food, or utilities?
Have you ever felt the need to bet larger and larger amounts in order to get the same level of excitement from gambling?
Have you tried more than once to cut down or stop gambling and found that you were unable to do so?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you ever gambled to escape worry, anxiety, depression, or other difficult feelings?
After losing a gambling session, do you usually return another day to try to win back what you lost?
Have you ever lied to a family member, friend, or employer about the amount of time or money you spend gambling?
Has gambling ever caused significant problems in your relationships, at work, or in your financial situation?
Have you ever relied on others — family, friends, or lenders — to provide money to cover gambling debts or financial shortfalls caused by gambling?
What to do next: If several of these questions resonate with you, please contact the gan88 support team immediately via live chat or email at [email protected]. Our team can activate a time-out or self-exclusion on your account within minutes, and can point you toward external counselling resources. Seeking help is a sign of strength, not weakness.
Get Help
No matter what time of day it is — whether it is midnight WIB in Jakarta or early morning in Surabaya — our support team is available to help you access responsible gaming tools, answer questions, or simply listen. Reaching out costs nothing and carries no negative consequences for your account standing.
All responsible gaming requests — including self-exclusion, deposit limit changes, and time-outs — are treated with complete confidentiality and actioned without delay.
Contact Our Support Team
To activate a self-exclusion or time-out immediately: Contact us via live chat and type "Responsible Gaming Request" — our team will prioritise your message and action your request within minutes, any time of day.
Ready to play? gan88 offers a world-class betting experience across sportsbook, slots, live casino, crash games, and more — all built with your safety and enjoyment in mind. Play within your means and have fun.